Complaint Procedure / Documents / Information

Complaint Procedure

Full Name of Complainant *

Email address

Message *

Contact Name (if different from above)

Address of Complainant *

Contact Telephone No.

Contact for Mobile or Text

Contact for Email

What is your preferred means of contact? (tick all that apply) *

By Email
By Letter
By Telephone
By Text

Organisation, person or persons against whom the complaint is made

COMPLAINT:

Is the complaint about a specific Association policy, procedure or implementation of such? If so, please detail.

Nature of complaint, eg. verbal abuse/bullying, discrimination, personal property

Details, including date, time and place, witnesses, etc

PROPOSED SOLUTION:

(Optional)

Signature and Date: *

Relationship to Complainant if appropriate

ASSOCIATION NOTES:

Received: By/to whom / How / Date

Acknowledged: By/to whom / How / Date

Simple response (if appropriate): By/ to whom / How / Date

Investigation: By/ to whom / How / Date

Response given to Complainant: By/ to whom / How / Date

Accepted by Complainant; Complaint closed OR Rejected by Complainant: further investigation & response required: By / to whom / How / Date

Additional information; further steps; referral etc. (notes on seperate page if necessary)

Accepted by Complainant: Complaint Closed.